Cancelling or "Void"-ing bets
What does the term “Void” mean?
To be voided means that the event/game on your bet slip is cancelled/removed. This may happen for several reasons. The first reason is a player request, you can manually void(edit) selections on your own betslip. The other reasons can include, but are not limited to; game postponement, poor weather conditions, abandonment, failure to settle a market or technical errors, etc.
What happens if a game is abandoned/postponed?
If a game has been postponed, abandoned or suspended but is played/rescheduled within 48 hours of the first scheduled time, any bets placed will stand. If the game is not played/rescheduled it shall be voided (removed). In the event of a single bet, your stake is refunded and in the event of a multibet, voided selections are removed, and potential return is recalculated.
What are some of the reasons why a bet would be voided? This may happen for several reasons such as:
- Player request, you can manually edit selections on your own betslip.
- Game postponement
- Poor weather conditions
- Abandonment of a Game
- Failure to settle a market or technical errors
Can I cancel a bet?
Unfortunately, once a bet is placed, it cannot be canceled. However, you can edit your betslip based on the following terms and conditions:
- Selections can only be voided on multi-bets.
- Voids are only allowed if the selection is pre-match.
- There must be at least 1 pre-match selection remaining on your betslip
- Voids(edits) can be actioned only on the selections that haven’t started, provided there is 1 pre-match event remaining.
- Voids by customers cannot be done on Live-In-Play or Outrights.
- Once a player voids an event, this action cannot be reversed
- A maximum of 2 selections can be voided per betslip.